About
I've spent most of my career in customer value management — Safaricom, KCB, IBM — running lifecycle, retention and growth programs in telco and fintech. I know what it takes to move ARPU, reduce churn, and get offers out the door, not just models on a slide.
Over the last few years I went deep on building: FastAPI, LangGraph, Next.js, product design. That lets me own the full loop from customer insight → segment → treatment → measurement — especially where AI can compress weeks of planning or surface signals buried in verbatims.
I'm looking to partner with teams who care about engagement and growth outcomes first, and use AI as leverage — not the other way around. This portfolio is the engineering proof; CVM×AI is where I think in public.